Terms & Conditions

Guardian Engineering & Design Hub Pty Ltd t/as Just Inspections
ABN 71 673 368 502

Last updated: 8 August 2026

1. These terms

These terms apply to all inspections, reports and related services supplied by Guardian Engineering & Design Hub Pty Ltd t/as Just Inspections (“we”, “us”, “our”) to you (“the Client”).

By booking an inspection, paying our invoice, or accepting a report, you agree to these terms. They apply together with any quote, booking confirmation or written scope we provide. If there is an inconsistency, the written scope for the specific inspection prevails.

2. Booking and quotes

Quotes are based on the information you give us about the property, including its type, size, storeys and location. If the property differs materially from what was described, we may adjust the fee or decline the inspection.

Prices shown on our website are minimum prices and include GST unless stated otherwise. A quote is valid for the period stated on it.

3. Scope of the inspection

Each inspection is limited to the scope agreed in writing for that engagement, and to the relevant Australian Standard or statutory requirement where one applies.

Unless expressly agreed in writing and set out in the report, an inspection:

  • Is a visual, non-invasive inspection of areas that are safe and reasonably accessible on the day
  • Does not involve cutting, opening up, moving heavy items, or dismantling any part of the property
  • Does not cover areas that are concealed, obstructed, locked, unsafe or otherwise inaccessible
  • Does not certify or guarantee that the property is free of defects, pests, or non-compliance
  • Is not a structural adequacy assessment, a compliance audit, an estimate of repair costs, or a valuation
  • Reports on the condition observed at the date and time of inspection only

Any limitations encountered on the day will be recorded in the report.

4. Access and site conditions

You are responsible for arranging safe and unobstructed access to the property at the agreed time, including keys, alarm codes, and access to roof spaces, subfloors and service areas where these form part of the agreed scope.

We may decline to enter any area where our inspector considers entry unsafe or where entry may cause damage. Where access is not available or is restricted, this will be noted in the report and the affected areas will be excluded.

5. Reports

Reports are prepared solely for the Client named in the report and for the purpose stated in it. They must not be relied on by any other person, and we accept no responsibility to any third party who obtains or relies on a report.

Reports must not be reproduced in part, or in a way that alters their meaning. Copyright in each report remains with us. The Client may share the complete, unaltered report with their own advisers.

A report reflects the property as at the date of inspection. Conditions can change, and we are not responsible for changes occurring after that date.

Reports are ordinarily delivered by the next business day following the inspection. Turnaround times are estimates and are not guaranteed.

6. Fees and payment

Fees are payable in accordance with the invoice or booking confirmation. Where payment is required before release of the report, the report will be issued once cleared payment is received.

Cancellation and rescheduling terms, including any attendance fee where our inspector attends and cannot gain access, are as advised to you at the time of booking.

7. Questions and complaints

If you have a question about a report, contact us within a reasonable period and we will discuss it with you.

If you wish to make a complaint, please put it in writing to [email protected] setting out the issue and any supporting information. We will acknowledge your complaint and respond within a reasonable time, and may need to re-attend the property to investigate.

You agree to give us a reasonable opportunity to inspect any alleged defect or omission, and not to alter or repair the relevant area before we have done so, unless urgent safety or damage-prevention works are required.

8. Australian Consumer Law

Nothing in these terms excludes, restricts or modifies any guarantee, right or remedy you have under the Australian Consumer Law that cannot lawfully be excluded.

Where our services are supplied to a consumer under the Australian Consumer Law, our services come with guarantees that cannot be excluded, including that they will be supplied with due care and skill.

Where permitted by law, and other than in respect of rights that cannot lawfully be excluded, our liability arising out of an inspection or report is limited, at our option, to re-supplying the services or paying the cost of having the services supplied again.

We are not liable for indirect or consequential loss, or for loss arising from matters outside the agreed scope of the inspection.

9. Professional standards and insurance

We hold professional indemnity insurance and public liability insurance. Our inspectors are registered with the Victorian Building Authority (VBA), and our timber pest inspectors hold competency units CPPUPM3008 and CPPUPM3010.

Details of current insurance cover are available on request.

10. Privacy

We handle personal information in accordance with our Privacy Policy.

11. General

These terms are governed by the laws of Victoria, Australia, and the parties submit to the non-exclusive jurisdiction of the courts of Victoria.

If any part of these terms is unenforceable, the remainder continues to apply.

We may update these terms from time to time. The version applying to your engagement is the version current at the time of booking.

Contact

Guardian Engineering & Design Hub Pty Ltd t/as Just Inspections
ABN 71 673 368 502
72 York Street, South Melbourne VIC 3205
Email: [email protected]
Phone: 1300 558 119
Hours: Monday to Friday, 9:00am – 5:00pm